What to put in the message
The error code, if you saw one
Every failure in the add-on shows a short code next to the message, and the message has a copy button. That code tells us which path failed, which usually replaces an hour of guessing.
What you searched for
The search text or expression, and which options were on. You do not need to send the document — and please do not, we do not want it.
What you expected and what happened
One sentence each is enough.
Questions that come up
Does the free tier expire or count my searches?
No. It has no counter and no expiry. Searches that find nothing are not penalised — they are how you write a regular expression. The paid tier adds capabilities, it does not remove a limit.
Can it work across several documents at once?
Yes. In the sidebar, open Other documents and press Add documents…; the Google file picker opens and you choose the documents yourself. The preview then lists the matches of every document, each with its own checkboxes, and Undo last run puts all of them back. Up to 3 documents per run are free, the open one included; more than that is part of the paid tier. The add-on can reach only the files you pick — it cannot list or search your Drive.
Can I undo after closing the document?
The undo journal is stored in the document, so it survives closing and reopening — until the next run overwrites it. For a run over several documents, open the document the run started from and press Undo last run there. Beyond that, Google Docs version history holds the document as it was before the run.
My replacement broke the formatting.
It should not: the add-on rewrites the smallest run of text it can, rather than replacing the whole document body. If formatting was lost, that is a defect and we want the details. Undo first, then write to us.
A regular expression matched nothing, or matched everything.
The sidebar validates the expression as you type and refuses a zero-length match such as
a*, which would otherwise match at every position. If something still behaves oddly,
send us the expression.
How do I cancel?
From the link in your Paddle receipt, or ask us and we do it. Refunds within 30 days are given without questions — see the terms.
Reporting a security issue
Write to [email protected] with "security" in the subject. We will answer within 48 hours and will not take action against anyone who reports a problem in good faith and does not access other people's data.